10 Reasons You Should Outsource Your IT Helpdesk

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11Apr, 2019
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The majority of businesses today rely heavily on technology, making it absolutely essential that these businesses have the mechanisms in place to quickly deal with problems as they arise. Some…

10 Reasons You Should Outsource Your IT Helpdesk

The majority of businesses today rely heavily on technology, making it absolutely essential that these businesses have the mechanisms in place to quickly deal with problems as they arise. Some business owners choose to keep their IT Helpdesk in-house, though more and more businesses are opting to outsource their IT support services to save time, money, and headaches. If you are thinking about outsourcing your IT Helpdesk, we have come up with a list of 10 reasons why you should.

 

 

1) Reduce Your Overhead

One of the biggest benefits of outsourcing your IT Helpdesk is that it will save you money in the long run. Technology can be expensive and IT professionals command high salaries. More often than not, it makes more financial sense to outsource your IT Helpdesk support services to a company that can provide both onsite and remote support. The professionals at Longhurst Consulting can provide a flexible service agreement to meet your company’s needs and provide you with a range of support and pricing options that will match your needs to your budget.

 

2) Reduce Downtime

Longhurst offers high-level technical troubleshooting and can quickly replace malfunctioning hardware. Businesses can experience a wide variety of software, network, and hardware issues and Longhurst has the tools and skill-set needed to resolve your issues quickly and with minimal downtime. In addition, they offer service level agreements to give you the peace of mind that they will meet your IT service-level needs.

 

3) Improve One-and-Done Rate

Longhurst technicians have a wide range of skills and they are trained experts in their field. No matter what kind of problem arises, they have the technicians that can address it quickly, and typically on the first call. This, in turn, will increase the productivity of your associates, since they will spend less time going back-and-forth with an internal IT tech, who may not have the skills needed to effectively solve the problem on the first call.

 

4) Industry Experts at Your Fingertips

Longhurst has more than 30 years in the industry and are considered experts in IT support. Unless your business is in the IT field, it might be difficult for you, and any internal IT staff, to keep abreast of changes in the industry. They take that pressure off your hands and provide you with the latest tools, technology, and support your business deserves.

 

5) Allows You to Focus on Your Business

Business owners and employees’ time is precious. By outsourcing your IT services to Longhurst Consulting, you can focus on what is important, and leave your IT support service needs to the experts. In addition, your business will have access to top-notch IT resources, which can level the playing field with big-business competitors. Knowing that your IT services are at the same level (or higher) as your competitors will allow you to focus on improving other aspects of your business.

 

6) Increased Productivity

Some businesses try to reduce overhead by delegating IT support duties to one or more staff members who know a bit about computers, which can decrease their productivity in their main job function. Some IT issues can be resolved quickly, though some may take several hours to fully resolve. When you outsource your IT Helpdesk services to Longhurst Consulting, you can ensure your staff remain focused and productive.

 

7) Off-Hours Support

If your business’ main working hours are 9-5, and something goes wrong after-hours, you cannot guarantee there will be support staff available to fix terminals, networks, firewalls, etc. However, if you outsource your IT Helpdesk to Longhurst Consulting, they can offer 24/7 support, giving you the peace of mind that there is always someone available to help.

 

8) Adaptability

As your business grows and changes, so must your IT support. When you outsource your IT support to Longhurst Consulting, you can trust that we have the skills and experience necessary to change with you. Their 30+ years of experience in the industry has given them the ability to excel in a rapidly-changing environment and service their clients effectively.

 

9) Current Technology

As you well know, technology is always changing, and it can be difficult for business to keep up-to-date with hardware and software. When you outsource your IT support to Longhurst Consulting, they can help you set up your workstations with the latest technology, ensure your firewall is up-to-date, and your network is running smoothly. They take the time to keep themselves abreast of new approaches to network security and new technology on the market, so you do not have to.

 

10) Improved Security

Information and network security are top concerns for most businesses. As a business owner, you should be concerned with your company’s (and your customer’s) information and do everything you can to ensure there are no data breaches. When you outsource your IT service needs to Longhurst Consulting, they can help protect your (and your customer’s) data. Our talented security specialists have the training and skill-set necessary to protect from viruses, hacking, and many other threats. If any machines should get infected, due to a bad web download or infected USB, they can minimize the damage and get your employee back to work as soon as possible. Their staff stays up-to-date on current malware and virus threats and ensures they have the skills and training required to solve these issues with minimal impact.

 

 

As a business owner, you might think that outsourcing your IT support service will be expensive and that you would be better-served by keeping these services in-house. Rest-assured that the team at Longhurst Consulting can work with you to custom-tailor a service plan that will save you time, money, and resources. Their 30+ years of industry experience, coupled with our team of certified technicians, can offer you a wide range of services and a 100% satisfaction guarantee. Contact Longhurst today to book an initial consultation and learn more about how they help.

 

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