Effective & Efficient Problem Solving
30 Years of Experience
IT Professional Services
At Longhurst Consulting we understand that IT issues usually can’t wait. We also realize that every minute employees are unable to perform their duties, that organizations are losing money. So timing and efficient problem solving is critical to long term efficiency and results.
With more than 30 years of experience in the IT industry, Longhurst Consulting offers professional help desk services to assist your organization with effective, efficient problem solving with many IT related issues. With a properly designed network, we can remotely access your workstations and in many cases solve issues without the requirement of an on site visit. This alone can get your employees back online more quickly, and improving long term productivity.
Help Desk
Help Desk Support Services
The ability to easily reach the professionals at Longhurst Consulting is one of the reasons we have built an excellent reputation throughout Alberta for exceptional customer service. We truly understand that workstations that are not functioning leads to lost productivity and lost revenues, so we appreciate that a timely solution is extremely important to our clients.
In addition to a quick response and being easy to reach, our clients also love the following features:
Efficient HIGH-level technical troubleshooting and recommendations
Logging and tracking of support calls
Tracking of network issues for long term maintenance and prevention
Quick and easy hardware replacement when required
Flexible service agreements customized for your unique situation
Assistance with escalation to specific support teams
Consistent, reliable service
From planning to implementation
Whether you are a young, growing company or an established organization in your field, Longhurst Consulting can help your organization to create long term efficiencies through a brilliantly designed network. With complete services from the planning stage through to implementation, we have you covered every step of the way.
Please contact us today for more information or to arrange a free consultation for your organization. We look forward to speaking with you soon.
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Customer Success is our most important objective and we’ve created a customer support system that delivers just that.
