Is VoIP the Right Choice for Your Business?

Longhurst Consulting > Our Blog > Technology > Is VoIP the Right Choice for Your Business?
27Jun, 2022
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Every business needs to stay connected and making it as simple as possible for your customers to communicate with you, leads to success. So choosing the right methods of communication…

Is VoIP the Right Choice for Your Business?

Every business needs to stay connected and making it as simple as possible for your customers to communicate with you, leads to success. So choosing the right methods of communication is vital. In today’s digital world, businesses are turning to Voice over Internet Protocol (VoIP) as a way to maintain the lines of communication.

But is VoIP right for everyone? Let’s explore what VoIP is and how it can keep you connected with customers.

 

VoIP Basics

Traditional landlines that many are accustomed to reliably connect parties using dedicated phone lines. VoIP is different in that it uses your online IP address to connect with someone else’s digital address over the internet so that both parties can communicate. While there is no dedicated hardline, a softphone is used to make calls. This softphone, a software-based phone system, routes your connection through online telephone networks when making or taking calls.

This has several benefits over a traditional landline, including:

– Cost-effectiveness as VoIP is usually less costly than traditional solutions

– Little need for additional equipment

– Excellent sound quality

– Availability around the globe

But even with all these benefits, VoIP’s greatest advantage is flexibility. As more and more of the workforce moves into remote or hybrid work environments, VoIP can be taken anywhere. So whether you’re at the office, at home, or even on a working vacation, you can stay connected.

 

Do You Need VoIP for Your Business?

The question for your business is whether it’s worthwhile to switch to a VoIP system. Considering that VoIP is easy to set up, simple to use, and extremely flexible to take anywhere, it’s probably a great choice for your business. But to be sure, think about these questions:

– Does anyone in your office work from home? Remote work is a fast-growing trend in the workplace with more people choosing to stay home for their workdays. As well, many companies are moving in that direction to save on overhead and the expenses they would have to continue paying out with an office full of employees. With VoIP, your employees can make and take phone calls no matter where they choose to work and the credibility of the office phone number remains intact.

– Do you want additional features from your phone line? A VoIP line can allow you to add the features you need to make your employees more efficient and effective while on the job. Call forwarding makes VoIP even more flexible for your staff, allowing them to redirect calls. What’s more, you can utilize an automated voice response system to direct callers to their desired departments, share contacts with ease, and even host large video conferences to collaborate on.

– Do you need to scale your business? VoIP makes it easy to scale as your business grows. Upgrading, adding extensions, or implementing dedicated lines are all just a few clicks away and you only pay for what you use.

To learn more about how VoIP can help your business, Speak to the professionals at Longhurst Consulting.

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